Delete your account
This is where you request deletion of your RepairCMS account. You do not need the app installed, and you do not need an active login.
How to submit your request
Fill in the form.
The form does not work for you? Then email us directly. Please include the same details as in the form.
support@repaircms.comBefore we delete anything, we verify that the request really comes from the account owner. We do that by contacting the address stored in the account. Without that confirmation, we do not delete anything.
Export what you want to keep first
Deletion is permanent.
While your login still works, you can pull your data out yourself at any time. CSV and Excel export is available in all plans, directly from the respective tables. Do this before you submit your request. This includes the invoices and quotations you created in RepairCMS. Those are your own business records, you are the party required to retain them, and we delete them along with everything else.
If your access is already blocked and you can no longer reach the export, tell us in your request. We will unlock it once more so you can export.
What we delete
If we delete the company account, we delete everything attached to it. That includes
login credentials and the user accounts of your team, along with their permissions
company profile, address and contact details, email templates and settings
all repair jobs with device and serial number data, reported symptoms, service reports and uploaded photos
digital signatures captured at intake
customer and supplier contacts in the CRM, including their activity history
quotations
inventory items, stock levels and order history
internal messages and tasks from team collaboration
the tracking links your customers used to follow their repair status
If we delete a single user login instead, that login disappears along with its credentials and permissions. Jobs, contacts and documents stay in the company account.
What we do not delete
We keep our own invoices for your RepairCMS subscription for as long as the statutory retention period runs. This only covers your company name, billing address, VAT identification number, invoice numbers and amounts. No repair jobs, no customer data, no photos.
Data after a cancellation without a deletion request
If your contract ends and you do not request deletion, we keep your account data for another 90 days. During that time you can request a complete export. After that we delete it irreversibly. If you explicitly request deletion, we do not wait it out.
You can read the details in section 13 of our Terms and Conditions and in our Privacy Statement.
How long it takes
We confirm that your request arrived and contact you to verify your identity. Once that is settled, we delete your account within 30 days. You get a confirmation when it is done.
An active subscription ends with the deletion. Amounts already paid for the current billing period are not refunded.
You are a customer of a business that uses RepairCMS
If you dropped off a device at a repair shop and followed the repair status through a link, you do not have your own RepairCMS account. Your data sits inside that business account, and the business decides what happens to it.
In that case, contact the repair shop directly. If you cannot reach them, write to us anyway. We will forward your request to the business and let you know.
Who is responsible
Candy Melon Software GmbH, the operator of RepairCMS. Full contact details are in our Legal Notice.
