Forms for website, kiosk and RMA
Turn online requests into jobs
Tickets with status and assignee
Customers approve in the portal
Every job until the device is returned
Spare parts and stock in real time
Assign jobs, message your team
Online booking, web app, mobile app and customer portal work hand in hand.
RepairCMS puts customer details straight into the repair job and uses the services and spare parts you record for the quote and the invoice. Your team keeps working on the same job.
Free for 14 days. No payment details needed.
How a job runs
From the online request to teamwork on the job, this is how your website, the web app and the smartphone work together.
Your customer picks the service on your website and sends their details.
The details arrive in RepairCMS. You convert the request into a repair job.
Your team takes a photo of the damage on their phone, highlights it and saves the photo to the repair job.
When a customer drops off their device in person, you create the repair job with the device, customer details and fault in under 60 seconds.
Recordings from our demo, as in the video above. The business and customer data are fictional.
RepairCMS App for iPhone and Android
Your team checks in devices and documents the repair right on their smartphone.
Capture the serial number or IMEI with the camera.
Record the condition and accessories, and black out PINs and names.
Your customer signs on the screen at intake and at handover.
Change the status, and your customer hears from you by email or SMS.
Assign jobs to your team. The assigned employees get a notification on their phone.
Plus inventory, invoicing and printing, over 100 features in one app.
The app is included in every plan. In both stores it’s called “RepairCMS Repair Shop Manager”.
RepairCMS Status for your customers
Track the status, approve quotes and pay online. That gives your customers clarity and cuts down on questions to your team.
Customers see how far along their repair is.
Review the quote, choose optional items and approve it right away.
Once the quote is approved, the customer can pay online right away.
Messages, questions and important information stay on record with the job.
In both stores it's called “Repair Status by RepairCMS”.
“RepairCMS has taken the organization of our workshop to a whole new level! Jobs can be assigned to the right employees in just a few clicks.”
Repair forms for your website, social media and on-site check-in. Your customer picks a service, sees the price and books straight into RepairCMS.
Example from the demo. The workshop, prices and data are fictional.
Features
Sample view based on a design draft.
Inventory and items
You manage stock, storage locations and prices in one place. You see which quantities are reserved and when the reorder point is reached.
More about inventory management
Invoice and payment
RepairCMS carries the items from the quote and the service report over to the invoice. Your customer pays online through Ultimate FastPAY or by SEPA bank transfer with the QR code. You can also create the invoice as an e-invoice in line with ZUGFeRD and EN 16931.
More about invoicing softwareEverything in one system, from intake to the paid invoice.
Free for 14 days, no payment details needed.
Industries
Your daily repair work, in one place.
For IT, PCs and smartphones as well as e-bikes, scooters, watches, coffee machines, sewing machines and cameras.
Find the right solution for your industryFrom warranty claim to service job.
Record RMA and warranty cases with serial number, purchase date, original invoice number and photos. Each claim becomes a repair job for your service team.
See RepairCMS for manufacturersIntegrations
Accounting, shipping, online payment and SMS, connected directly.
Accounting
Your RepairCMS invoices are sent automatically to Lexware Office, the German accounting software.
With your Lexware Office account
More about the integrationShipping
Shipping labels straight from the job, with the Repair Logistics add-on. Postage is billed through your DHL Parcel Germany business account.
Repair Logistics add-on
More about the integrationOnline payment
Your customer pays invoices online, through Stripe. In your Stripe account, you choose which payment methods they see.
With your Stripe account
Customer communication
For new jobs, status changes and completed repairs, through your own seven.io account. seven.io bills you directly for the SMS.
With your seven.io account
Privacy and reliability
All you need is a browser. No installation and no servers of your own.
Your data is stored in a database in Frankfurt, Germany. The application runs on servers in the EU. The same in every plan.
We process your data and your customers' data in line with the GDPR. You can read which data we process and why in our privacy policy. For the service providers involved, see the list of our subcontractors.
You can check the status of the web app at any time at status.repaircms.com in the “APP (ULTIMATE)” row.
Reviews
from 6 reviews
All six reviews appear on GetApp, Software Advice and Capterra at the same time. The three platforms belong to Gartner and show the same reviews. Reviews translated from German.
Everything runs automatically and you save at least one employee. With the quote function, customers confirm or decline via a link with PDF. In use for over 5 years.
Specialized for watchmakers, clear time savings on quotes and communication, straightforward setup.
Top quality and first-class service. Repair orders, inventory and sales managed seamlessly, with competent support.
Questions
You test RepairCMS free for 14 days with everything in the Team plan, no payment details needed. You can try online booking, quotes in the customer portal, inventory and teamwork, on your computer and in the app. After that, you choose a plan and keep working with the data from your trial.
That depends on how many people use it and which features you need. RepairCMS comes in the Starter, Business, Team and Enterprise plans, with annual billing from €29 a month excl. VAT. Everything you see on this page is included in the Team and Enterprise plans. You can add the Repair Logistics add-on for DHL to the Team plan, and it is included in the Enterprise plan. With monthly billing, you can cancel monthly. You'll find prices and features for each plan on the pricing page.
You set up RepairCMS yourself in the browser, and a setup assistant guides you through the first steps. You upload contacts, items and services as a CSV file at no cost. If you'd like support, you can book a personal onboarding session. In 90 minutes, we set up your company profile, status workflows, email templates and first jobs with you and show your team how it works.
Yes, if your old system can export the data, for example as a CSV or Excel file. Which data can be transferred depends on what that export contains. With the Onboarding Plus package with data migration, we handle the move for you and clean up and check the data along the way. If you'd rather start fresh, we turn your old data into a reference archive: a single file that opens in the browser, with full-text search across all jobs and line items.
Your data is stored in a database in Frankfurt, Germany. The application runs on servers in the EU, the same in every plan. You can read which data we process and why in our privacy policy. For the service providers involved, see the list of our subcontractors.
Try RepairCMS yourself or talk through your workflow in a personal consultation.
Free for 14 days, no payment details needed.
