Computer repair shop software
Computer repair shop software for PC and laptop repairs. From check-in to invoice.
Check in laptops and PCs with serial number, accessories and device password. Diagnosis, quote and invoice stay on one work order, and your customers follow the repair themselves.
Free for 14 days. No payment details needed.
5.0 out of 5 stars from 6 reviews on
Software Advice
RepairCMS is software for repair shops and IT service businesses. If you want your own computer fixed, here is how to find a repair shop.
When a customer asks about their laptop, the answer is on the work order.
Has the new SSD arrived?
Is my data still there?
Can I pick up my laptop tomorrow?
Questions like these eat up time when the password, the power adapter and the diagnosis sit on paper notes, in chats and with different people on your team.
Every detail stays with the device
Serial number, accessories, device password and diagnosis are on the same work order.
Your team sees where each repair stands
Each work order is a ticket with a status, an assigned technician and a due date.
Customers check for themselves
Your customers follow their repair in the customer portal or the customer app instead of calling for every update.
Computer repair management software
How a computer repair runs in RepairCMS.
What you record at check-in is on the work order in every step that follows.
Step 1
Check in the laptop or PC
Record brand, model and serial number, which you can also scan with the camera. Note the condition and accessories such as the power adapter or bag. Save the device password, a PIN or a pattern for the function test after the repair. It only goes on the device label if you switch that on. Your customer signs the check-in on the screen.
Optional: device label
Print a label with the work order number and storage spot and stick it on the laptop or its shelf. Scanning it with the app opens the work order. Our help center shows how to set up your labels.
Step 2
Record the diagnosis and get approval
Your team records diagnosis, services and spare parts in the service report, such as a new SSD and a data backup. You assign spare parts from your inventory to the work order. This becomes the repair quote, which your customer reviews and approves online. You can offer a fan cleaning as an optional item.
Step 3
Repair and show the status
When you change the status, you notify your customer by email right away. They see the new status immediately in the customer portal.
Step 4
Invoice and hand over the laptop
The items from the service report and the quote are ready for the invoice. You review them, create the invoice and have your customer sign for the handover on the screen.
Try the workflow with the next laptop that comes in.
See RepairCMS in two videos.
The explainer video follows a repair job from check-in to invoice.
A computer repair ticketing system that finds every device again.
Set up laptops, desktop PCs, monitors and printers as their own device categories, each with the fields you need at check-in. The serial number shows you every earlier repair on the same device. In the app, a search for the serial number finds the customer, the work order and the device.
Example
A customer brings in a ThinkPad with a cracked screen.
You scan the serial number and note the scratches on the lid and the power adapter that came with it. When the same laptop comes back six months later and won't boot, the serial number also takes you to the screen replacement from back then.
A computer repair CRM for business customers with many devices.
An accounting firm drops off three laptops at once. You set up the company as a business contact, with several billing and shipping addresses. Each laptop gets its own work order with its own serial number, so you see how far each repair is. The contact shows every activity and the open invoice amount. For business customers in other EU countries, you switch on reverse charge on the document.
More about customers and contacts in RepairCMS →Computer repair invoice software on the same work order.
The items from the service report and the approved quote go into the invoice, and you check them before you finish it. If you use Ultimate FastPAY, the Stripe integration of RepairCMS, your customer can pay the invoice online. For customers in Germany, invoices also come as e-invoices in the ZUGFeRD format.
How to create an invoice from a work order →
Let customers request their computer repair online.
With the RepairCMS repair request form, customers describe the problem on your website, through a link or with a QR code. They search for the service, such as a laptop battery replacement, and see your price for it. The request lands in RepairCMS, your team reviews it and turns it into a work order. If your team finds another fault on the device, your customer gets a quote before the repair and decides.
See the live demo of the repair request form → More about the repair request form
Your customer sees for themselves when their laptop is ready.
After check-in, your customer gets an email with a link to the repair status. In the customer portal they see the current status. On their phone they can also use the customer app, where they approve the quote and message you right on the work order.
More about the customer portal and repair status →
Repair Status by RepairCMS
For your customers, on iPhone and Android
Your whole workshop in your pocket
The RepairCMS app is RepairCMS on your phone, with the same login as on your computer and the same work orders, customers and invoices. So you and your team work right at the device on the bench.
- Record laptops and customer details at check-in
- Scan serial numbers with the camera
- Save the device password, PIN or pattern
- Get signatures for check-in and handover
RepairCMS App
For your team, on iPhone and Android
On iPhone you sign in with the account you create on the web. On Android you can also sign up right in the app.
RepairCMS is software for businesses that repair computers.
If you search for computer repair software, you often find tools that are meant to fix errors on your own Windows PC. RepairCMS is something else: computer repair shops, IT service businesses and service centers use it to manage their repair jobs. If you want your own computer repaired, search Google Maps for “computer repair” and your town. If you have already dropped off your device, open your repair status with the link in the repair shop's email. In the Repair Status by RepairCMS app, you sign in with a code you receive by email or text message.
What repair businesses say about RepairCMS.
These reviews are about RepairCMS as repair software overall.
“Helpful repair software for workshops”
Better organization in the workshop, an intuitive interface, easy job creation and quote management. Feedback gets implemented quickly.
Verified review on Software Advice“My experience with RepairCMS”
Easy to use and helpful. Nothing to complain about, it is super simple and has only very minor bugs.
Verified review on Software Advice“For managing watch repairs”
Specialized in watchmakers, with clear time savings on quotes and communication, and an uncomplicated setup.
Verified review on Software AdviceFrequently asked questions about computer repair shop software
What is computer repair shop software?
Computer repair shop software, also called PC repair shop software, manages the repair jobs of a computer repair business, from checking in a laptop or PC to the invoice. RepairCMS keeps check-in details, serial number, device password, diagnosis, quote, repair status and invoice on one work order, for a one-person shop as well as an IT service center with several locations. There are also pages for bike repair shops, watch repair and coffee machine repair.
Can I use RepairCMS as a computer repair ticketing system?
Yes. Every work order works like a ticket with a status, an assigned technician, a priority and a due date. Your team sees which laptop is being repaired and what comes next, and your customer sees the status in the customer portal.
How do I record device passwords and accessories at check-in?
In the RepairCMS app, you select the accessories at check-in, such as the power adapter or laptop bag, along with the condition of the device. In the device security step, you save the password, a PIN or an unlock pattern for the function test after the repair. It only goes on the device label if you switch that on.
Can my customers see how far along their repair is?
Yes. After check-in, your customer gets an email with the link to the customer portal, where they see the current status. In the customer app Repair Status by RepairCMS, they also see the history. If you connect your seven.io account and switch on text messages for status changes, your customer can also get a text message when the status changes. In the RepairCMS app you decide with each status change whether the text message goes out. seven.io bills you directly for the messages.
Does RepairCMS fix my own PC?
No, RepairCMS is software for repair businesses. Repair shops use it to manage check-in, repair status and invoices. If you want your computer repaired, contact a repair shop near you. If they work with RepairCMS, you follow your repair with the link in their email or in the Repair Status by RepairCMS app.
How much does RepairCMS cost?
The Starter plan costs €29 a month excl. VAT, billed annually, or €32 a month excl. VAT billed monthly. Every RepairCMS plan includes unlimited work orders, the RepairCMS app with serial number scanning, signatures on the screen, device labels, the customer portal and invoices with e-invoicing. Quotes, customer messaging and photos on the work order are included in the RepairCMS Business, Team and Enterprise plans. The repair request form and the spare parts inventory are included in the RepairCMS Team and Enterprise plans. You'll find all prices on the pricing page.
How do I try RepairCMS in my shop?
Create your account at my.repaircms.com and try RepairCMS free for 14 days with the features of the RepairCMS Team plan, with no payment details needed. Check in a real laptop during the trial and take the work order all the way to handover. If you choose a plan afterwards, you keep working with all work orders and customers from the trial.
Try RepairCMS with the next laptop that comes in.
Create a real work order and see whether check-in, repair status and invoicing fit your day. You try RepairCMS free for 14 days, with no payment details needed.
