Software for phone and electronics repair shops
Cell phone repair shop software. From check-in to pickup.
Check in smartphones and tablets, note their condition and accessories, and scan the IMEI with the camera. Your customer signs for the check-in right in the RepairCMS app. Diagnosis, quote and invoice stay on the same work order, and your customers track their repair themselves.
No payment details needed.
5.0 out of 5 stars from 6 reviews on
Software Advice
RepairCMS is software for repair shops. If you’d like your own phone repaired, here is how to find a repair shop.
When a customer asks about their phone, the answer is on the work order.
Has the new screen come in yet?
Do you still need my OK for the battery?
Can I pick up my iPhone today?
Questions like these eat up time when the details are spread across paper notes, chat messages and different people on your team.
Every detail stays with the device
IMEI, accessories, condition and diagnosis stay on the same work order.
Your team sees what comes next
You and your team see which phone is being repaired right now and what comes next.
Customers check for themselves
Your customers follow their repair in the customer portal or in the customer app instead of calling with every question.
Workflow
How a phone repair works in RepairCMS.
What you record at check-in stays on the same work order at every step that follows.
Step 1
Check in the phone
Record brand, model, condition and accessories such as a case or charging cable, and scan the IMEI with the camera. Note the fault and have your customer sign for the check-in in the app.
Optional: device label
Print a label with the work order number and storage location and stick it on the phone or its tray. That way your team finds the right phone, and scanning the label with the app opens the work order.
Step 2
Record the diagnosis and get approval
Your team records the diagnosis, the labor and the spare parts in the service report, such as a new screen. This becomes the quote that your customer reviews and approves online. You can add a battery replacement as an optional item, and your customer decides whether to include it.
Step 3
Repair the phone and show the status
When you change the status, you notify your customer by email in the same step.
Step 4
Create the invoice and hand over the phone
The line items from the service report and the quote are ready for the invoice. You check them, create the invoice and have your customer sign for the handover in the app.
See how it works with one of your own work orders.
See RepairCMS in two videos.
The explainer video follows one work order from check-in to invoice.
Find the right phone, even when it comes back.
Set up smartphones, tablets, computers and other electronics as their own device categories. With the serial number, you see every earlier repair on the same device. In the app, you can also search by IMEI to find the customer, work order and device.
Example
A customer brings in their iPhone with a cracked screen.
You scan the IMEI, note the scratches on the frame and record the case that came with it. When the same iPhone comes back six months later with a weak battery, an IMEI search also brings up the earlier work order.
Your customer sees for themselves when their phone is ready.
After check-in, your customer gets an email with a link to their repair status. In the customer portal, they see where the repair stands. On their phone, they can also use the customer app to approve the quote and message you directly on the work order.
More about the customer portal and repair status →
Repair Status by RepairCMS
For your customers, on iPhone and Android
Let customers request their phone repair online.
With the RepairCMS repair request form, customers describe what’s wrong with their phone on your website, through a link or with a QR code. They find the service they need, such as a screen replacement, and see your price for it. The request lands in RepairCMS, and your team reviews it and turns it into a work order. If your team finds more damage on the phone, your customer gets a quote before the repair and decides whether to go ahead.
See the smartphone demo of the form → More about the repair request form
Your whole workshop in your pocket
The RepairCMS app is RepairCMS on your phone, with the same login as on your computer and the same work orders, customers and invoices. That way you and your team work right at the device you’re repairing.
- Record the phone and customer details at check-in
- Scan the IMEI and serial number with the camera
- Change the status and notify customers
- Get signatures for check-in and handover
RepairCMS App
For your team, on iPhone and Android
On iPhone, create your account on the web and sign in to the app. On Android, you can also sign up right in the app.
Buy used phones from customers, right in the app.
In the RepairCMS app, you record a used phone and check its condition. You read the seller’s passport or ID card with the camera, without saving an image of it. The seller signs the purchase contract in the app, and you add the phone to your stock. You can download the trade-in list as a PDF, Excel or CSV file.
RepairCMS is software for shops that repair phones.
Phone repair shops, repair businesses and service centers manage their repair work orders with RepairCMS. If you’d like your own phone repaired, try searching Google Maps for “phone repair” and your town. If you have already dropped off your phone, open your repair status with the link in the repair shop’s email. In the Repair Status by RepairCMS customer app, you sign in with a code you receive by email or text message.
What repair businesses say about RepairCMS.
These reviews come from different repair businesses and are about RepairCMS in general.
“Helpful repair software for workshops”
Better organization in the workshop, an intuitive interface, easy job creation and quote management. Feedback gets implemented quickly.
Verified review on Software Advice“My experience with RepairCMS”
Easy to use and helpful. Nothing to complain about, it is super simple and has only very minor bugs.
Verified review on Software Advice“For managing watch repairs”
Specialized in watchmakers, with clear time savings on quotes and communication, and an uncomplicated setup.
Verified review on Software AdviceFrequently asked questions about cell phone repair shop software
Does RepairCMS work for cell phone repair shops?
Yes. RepairCMS is software for repair businesses, from a small phone repair shop to a service center with several locations. You set up smartphones, tablets and other devices as their own categories. Whether you work alone or with your team, everyone uses the same work orders.
Can I scan the IMEI with the camera?
Yes. In the RepairCMS app, the camera reads the IMEI and serial number at check-in and when you search. That way you find the customer, work order or device without typing in the number.
Can my customer see how far along the repair is?
Yes. After check-in, your customer gets an email with a link to the customer portal. There they see the current status, and the Repair Status by RepairCMS customer app shows the history as well. If you connect your seven.io account and turn on text messages for status changes, your customer can also get a text when the status changes. In the RepairCMS app you decide with each status change whether the text goes out. seven.io bills you directly for the texts.
Do you repair phones too?
No, RepairCMS is software for repair businesses. If you’d like your phone repaired, contact a repair shop near you. If they work with RepairCMS, you can follow your repair through the link in their email or in the Repair Status by RepairCMS customer app.
How much does RepairCMS cost, and what is included in each plan?
The Starter plan costs €29 a month excl. VAT, billed annually, or €32 a month excl. VAT, billed monthly. Every RepairCMS plan includes unlimited work orders, the RepairCMS app with IMEI scanning, signatures on screen, the device label, the customer portal and invoices. Quotes, messages to your customers and photos on the work order are included in the RepairCMS Business, Team and Enterprise plans. The repair request form, the spare parts inventory and trade-in of used devices are included in the RepairCMS Team and Enterprise plans. You can find all prices in the pricing overview.
Can I use RepairCMS on a computer and on my phone?
Yes. On a computer or tablet you work in the browser at my.repaircms.com, and on your phone with the RepairCMS app for iPhone and Android. Both use the same account and the same work orders. In the App Store, the app is called “RepairCMS Repair Shop Manager”.
How do I try RepairCMS in my repair shop?
Create your account at my.repaircms.com and try RepairCMS free for 14 days with everything in the RepairCMS Team plan, no payment details needed. During the trial, check in a real phone and take its work order all the way to pickup. If you choose a plan afterwards, you keep working with all the work orders and customers from your trial.
Try RepairCMS with the next phone that comes in.
Create a work order for a real phone and see whether check-in, status updates and handover fit the way your shop works. You can try RepairCMS free for 14 days, with no payment details needed.
