Ultimate Repair Form Builder
More repairing, less paperwork. Every request arrives complete.
Teams spend over 25% of their week searching for information. With your own repair request form, every customer request lands in RepairCMS automatically, with nothing missing.
Source: Atlassian, State of Teams 2025, 12,000 knowledge workers surveyed
Try it right here
5.0 from 6 reviews on GetApp, Software Advice and Capterra
your-shop.com
Real recordings from the demo you can try yourself further down.
Live demo
Book a repair yourself,
just like your customer.
Pick a form type and your industry. Then click through every step your customer sees, all the way to the finished request. Nothing gets sent.
Repair Leads
Customers book on your website.
Kiosk
Customers check in on a tablet on site.
Service Agent
Your team logs the job.
RMA and warranty
Warranty claim with receipt and photos.
Your industry
Don't see your industry? The form always shows your own services and prices from RepairCMS. So it also works for payment terminals, sewing machines, cameras, air conditioners, household appliances and much more.
Sample workshop fixservice
Mail-in
Customers who live far away can mail you their device.
If your customer lives far away, they would usually take their device somewhere else. With mail-in, they send it to you instead. If your booking location is in Germany, they get a prepaid DHL return label by email and pay nothing for shipping. The postage is billed through your own DHL contract.
Prepaid label arrives by email
Right after booking or later from your team
Your customer doesn't need to come by
DHL return label with the Repair Logistics add-on, for booking locations in Germany. If RepairCMS creates the label right after booking, your customer also gets a QR code and doesn't need to print anything. Outside Germany or without the add-on, your customer gets a simple PDF label with your address and pays the postage.
One system
Your office, your team and your customer see the same job.
A plain booking form stops at the request. In RepairCMS, one step turns it into a job. Your team works on it from their phone, while your customer follows the repair live in the browser, and soon in their own customer app.
RepairCMS Web App
The repair request becomes a job
Every request lands here, whether it comes from your website or from the tablet on site. You review it and create the job in one step. Change a price here, and it changes in the form on your website too.
In the browser, nothing to install
Your team prints the label
Your team checks in the device on their phone and prints the label straight to a Brother label printer. Later, your technician scans the label and has the job on their phone, without walking over to the computer.
Supports printers from
Repair Status customer app
Your customer checks the repair status themselves
Instead of calling, your customer opens the link from your email or scans the QR code on the job sheet. There they see how far along the repair is, accept your quote and, if you have switched on Ultimate FastPAY, pay online right away.
Already in the browser today: Repair Tracking in all plans, quotes from Business
Coming soon as a customer app for iPhone and Android, with chat from Business
RepairCMS App
Your customer picks up their device
Your customer signs on the screen to confirm the pickup. The signature is saved with the job, so the handover is on record with no paper and no filing.
In all plans, including the RepairCMS App
Colors
Questions
#1F2433
Answers
#EF9C00
Buttons
#EF9C00
Background
#FFFFFF
Design
Your repair request form carries your logo and asks what you need to know.
When your customer describes the fault and sends photos right away, you save yourself a callback. You decide which steps your form has and in what order, from brand and model to add-on services. You set each field to required or optional.
Logo, colors, font, corners
Without a single line of code
Customers choose their language
Form types
Every way to reach you gets its own form.
Website, tablet on site, intake by your team, warranty claim. You create as many forms as you need, each based on one of the four form types. All requests land in your service requests.
For workshops and service centers
Repair Leads
Your customer types the repair into the search field on your website, sees the price up front and books. If the diagnosis finds more, they get your quote first and decide for themselves. You can also share the full form by link, QR code or on social media.
Kiosk
Your customer checks in on a tablet on site while your team keeps repairing. Then the form resets itself for the next customer.
Service Agent
At intake, your team records the job step by step, offers every customer your add-on services and prints the job receipt and device label right away.
For manufacturers and service networks
RMA and warranty
Instead of an email with loose attachments, you get a warranty claim with proof of purchase and photos. Your team reviews it in the service requests, just like any other request.
Your partners book their repairs themselves in their own portal, instead of sending you error-prone lists. An add-on from the Team plan.
Custom workflows
If your service network has its own rules for RMA and warranty, we build a workflow tailored to you as an Enterprise project.
Setup service
We build your repair request form into your website, or into a new one if you like.
We set up your form and get it online while you and your team keep repairing. Both packages are offered from the Team plan up.
Form setup
€249
Fixed price, one-off, excl. VAT
For you if your website is already up and running.
Form set up with your services and prices
Your logo and your colors
Built into your existing website
Test booking that arrives in your service requests
After that, you manage your services and prices yourself in RepairCMS.
One-pager with booking
from €590
one-off, excl. VAT
For you if you don't have a website yet or want a new one.
One page with your logo
Your services with a built-in booking form
Opening hours, contact details and a directions map
Subpages for legal notice and privacy policy with your legal texts
If you need more pages, texts or photos, we agree on the price beforehand. You pay for the domain and hosting yourself.
Tell us briefly what you need. Then we send you a proposal, and you pay by invoice.
What our members say
Rated 5.0 on GetApp, Capterra and Software Advice.
Everything runs automatically and you save at least one employee. Through the quoting feature, customers approve or decline via a link with a PDF. In use for over 5 years.
Better organization in the workshop, an intuitive interface, easy job creation and quote management. Feedback gets implemented quickly.
Specialized in watchmakers, with clear time savings on quotes and communication, and an uncomplicated setup.
Top quality and first class service. Repair jobs, inventory and sales managed seamlessly, with competent support.
Great, everything really fits. The print function in particular is super flexible.
Easy to use and helpful. Nothing to complain about, it is super simple and has only very minor bugs.
Get started
The Form Builder is included from the Team plan, at no extra cost.
It's part of every plan from Team up, at no extra cost. Try RepairCMS for free or book a demo to see what your own form can look like.
Frequently asked questions about the repair request form
What should a repair request form ask for?
A repair request form asks for what you need at intake: the device's brand and model, the fault, your customer's contact details and address, terms and privacy, and a signature if you want one. In the Form Builder you set the steps and their order yourself and make each field required or optional. If your customer sends photos of the fault right away, you save yourself a callback. How to organize intake in your business afterwards is covered in our article on the repair intake process. Every step and its settings are covered in our help article All steps of your form at a glance.
Can I embed the repair request form on my website?
Yes. You embed your form directly on your website and can also share it by link, QR code or on social media. In the form, your customer searches for the repair they need, sees the price up front and books. If the diagnosis finds more, they get your quote first and decide for themselves. Every booking lands as a service request in RepairCMS, and one step turns it into a job. For the steps to add the code, see Publish, share and add your form to your website, and for WordPress, Elementor, Wix, Jimdo and websites built with AI, see Add your repair form to WordPress, Wix and other websites.
Is there a template for an RMA form?
Yes, RMA and warranty is one of the four form types in the Form Builder and comes with the right steps built in: device, fault, serial number, purchase date, invoice number and photos. Instead of an email with loose attachments, you get a warranty claim with proof of purchase and photos. Your team reviews it in the service requests like any other request. You adjust fields and steps yourself and create as many forms as you need. You can see each step of the RMA form in our help under RMA and warranty claim forms.
Does the repair request form work for bikes, watches or coffee machines?
Yes, because your customer searches the form for the service they need instead of clicking through long device lists. You maintain services and prices centrally in RepairCMS, and when you change a price there, it changes in the form on your website too. So the form works for smartphones and tablets, computers, bikes and e-bikes, watches and coffee machines just as well as for manufacturers that run their own service. You can see which industries we support on our page about repair business software.
Can my customer mail in their device for repair?
Yes. When your customer chooses mail-in in the form, they get a prepaid DHL return label by email if you use the Repair Logistics add-on. Repair Logistics costs €29 a month excl. VAT at the launch price, and you can add it from the Business plan. This includes creating 100 labels a month, and each additional label costs €0.07 excl. VAT. You pay the postage through your own DHL contract, and the DHL label requires a booking location in Germany. Outside Germany or without the add-on, your customer gets a simple PDF label with your address and pays the postage. You can read how the connection works on our page about Repair Logistics. To let customers mail in their device, see Edit the steps of your form.
How much does the Form Builder cost?
The Ultimate Repair Form Builder is included from the Team plan, so you pay nothing extra. Team costs €99 a month excl. VAT when billed annually, or €110 a month excl. VAT when billed monthly. You can compare all plans on our pricing page.
