For manufacturers
Service software for manufacturers and brands
Manage after-sales, warranty and repair jobs for your entire service network in one system, from the first ticket to the final report.
5.0 GetApp
5.0 Software Advice
5.0 Capterra
After-sales service support
Repair management software for manufacturers
RepairCMS brings a manufacturer's after-sales service together in one system. From the incoming service job through warranty and RMA to the return shipment, you keep every case in view. RepairCMS supports:
- ✓ After-sales service departments
- ✓ Warranty and repair processing
- ✓ Return and mail-in jobs
- ✓ RMA procedures and returns
- ✓ Service requests from partners and retail
Where it fits
Multi-industry support
RepairCMS works across many product worlds, from consumer electronics and IT to e-bikes and e-scooters through to industrial electronics. We help you with:
- ✓ Mapping your own service workflows
- ✓ Industry-specific configuration
- ✓ Cross-industry in one system
Why manufacturers rely on RepairCMS
With over a decade of experience in repair software, we know what matters for manufacturers and service networks. That is why repair operations trust us with their repair management.
Repair industry know-how
For over a decade we have worked with repair operations. Every feature in RepairCMS solves a real problem from the shop floor.
Solutions built around you
No two operations are alike. With configurable features and custom development, RepairCMS adapts to the way you work.
Continuous development
RepairCMS is developed continuously. New features arrive regularly as your business grows.
Mail-in repair service
For mail-in and send-in repairs we map the entire process, from intake to return shipment.
API integration
Through a custom API you connect RepairCMS with your existing systems such as ERP or shop. Talk to us about the right setup for your integration.
German data center
All data is stored on servers in Germany, in line with GDPR. A dedicated database server is available on request.
Frequently asked questions about RepairCMS for manufacturers
Answered plainly, no fine print.
Which manufacturers is RepairCMS a good fit for?
RepairCMS fits manufacturers and brands that run their own after-sales service, from consumer electronics and IT to e-bikes, e-scooters and industrial electronics. If you handle warranty, repair and RMA jobs for your own products or through a service network, RepairCMS maps that flow in one system.
Can partners submit and track repairs?
Yes. The B2B partner portal gives your dealers and service partners their own portal to submit repair jobs and follow their status. It is an add-on available from the Team plan and is included with Enterprise. Partners see order confirmations, delivery notes and the live repair status for their submitted devices.
Is there an API to connect existing systems?
Yes. RepairCMS offers a custom API so you can connect it with existing systems such as your ERP or shop. Because integrations depend on your setup, we scope the connection with you rather than ship a one-size-fits-all endpoint. Contact sales to plan your integration.
Where is the data stored?
All data is stored on servers in Germany and handled in line with GDPR. If you need a dedicated database server, that is available on request.
What does RepairCMS cost for manufacturers?
Manufacturers with a service network typically run on Enterprise, which starts at 299 euros per month for the first location and covers multiple locations, custom reports and the B2B partner portal with extended access. Enterprise is set up through a short scoping call rather than bought off the shelf. You find the full plan overview on our pricing page.
Book a demo
We build the solution for your service network. Book your personal demo now.
Book a demo and see how RepairCMS makes your service workflows more efficient.
What you learn in the demo
- ✓ How to reach your service goals with RepairCMS
- ✓ How RepairCMS works for manufacturers
- ✓ A personal product tour
- ✓ Answers to all your questions
We look forward to supporting you.
What repair shops say
5.0 GetApp ★★★★★ 5.0 Software Advice ★★★★★ 5.0 Capterra ★★★★★We chose this company's POS system and inventory system to run our phone repair business more efficiently, and we are absolutely thrilled! The systems are not only technically state of the art, they are also extremely user-friendly. What convinced us most was being able to manage repair jobs, stock levels and sales processes seamlessly. That saves us a lot of time and reduces errors considerably. The features are perfectly tailored to the needs of our industry. A big compliment to the support team as well: competent, fast and always friendly, service really matters here. If you are looking for a reliable and modern POS and inventory system for the phone repair industry, you are definitely in the right place. Absolutely recommended!
Verified review · GetApp RepairCMS Ultimate for managing watch repairs. RepairCMS is a new repair management software, among others for watchmaking workshops. There are some interesting features and many ideas are still in the pipeline. The time savings, especially with cost estimates and communication, absolutely justify the price. By the way, I get nothing for the recommendation, but the other providers could not convince me and in some cases had absurd setup costs and packages, whereas here everything is quite straightforward and clear.
Verified review · Capterra “RepairCMS impressed me incredibly! I searched for a very long time for a usable management program made specifically for mobile workshops and worked my way through various demos until I finally found the right one.”
Verified review · Software Advice Automated workflow. Everything runs automatically and you save at least one employee who would otherwise always have to contact the customers. The highlight is the cost estimate feature, where the customer can accept or decline the estimate via a link, and the estimate comes attached as a PDF, which is very professional.
Verified review · GetApp “Since we started using RepairCMS, work has become incredibly easier for us. From repair intake through inventory management to automatic customer notifications. I can hardly imagine life without this system anymore.”
Verified review · Capterra 